IT Help Desk Service
Remote support
for a wide range of issues such as “how to do” Office application queries and faults with Windows such as “I can’t browse the internet”. Over 90% of our support issues are fixed by a simple telephone call and a “remote control support” session (temporarily allowing the engineer full access to the client’s device)
Ticket System
​Ticket logging and tracking system with portal access for users to track the progress and history of their tickets
Assets Management
Assets management- we keep an inventory of all your hardware and software to ensure that we can assist you in the most efficient way
Quarterly reporting
​Quarterly ticket and management reports for QBR on request